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Not satisfied with a tyre or our service? File a complaint, with a photo.
Warranty and after-sales service
Every Lotus Tyres tyre comes with a warranty card. Read the terms, what the warranty does not cover, and how a claim is handled.
Making a claim
Four steps, documented.
01
Get the warranty card
When you buy, take the completed, stamped warranty card from the representative.
02
Visit a representative
Bring the damaged tyre and its warranty card to an authorised representative.
03
Expert inspection
Our expert inspects the tyre and determines the cause of the damage.
04
Settlement
If a manufacturing defect is confirmed, the tyre is compensated or replaced, less the wear already used.
Warranty terms
What the warranty covers
- All provisions of the tyre sales and after-sales regulations published on irangs.ir are observed.
- Tyres supplied by Lotus Tyres, domestic or imported, are guaranteed against manufacturing defects for 5 years from the date of production.
- To claim, present the warranty card to any of our representatives. After inspection by our expert and confirmation of a manufacturing or inherent defect, the tyre is compensated or replaced under the regulations for damaged tyres, less the wear already used.
Not covered
What the warranty does not cover
Damage caused by use, fitting or road conditions is not covered.
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Misuse and loading
Running under-inflated or flat, speeding, overloading, hitting obstacles, contact with chemicals, non-standard rims.
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Bead damage
A bead destroyed by an overheated wheel hub (repeated braking) or a warped hub, or damaged by non-standard fitting.
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Uneven wear
One-sided wear from misaligned axles.
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Mismatched fitting
Tyres on one axle that differ in size, tread depth or pattern.
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Poor roads
Sidewall scuffs or chunking from driving on unmade roads.
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Repairs and regrooving
Tyres repaired or retreaded by the user.
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Worn past the limit
Tyres worn below the TWI indicator (1.6 mm for passenger tyres).
After-sales online
We hear from you directly.
Customer survey
Tell us how you rate the tyre, the seller and our after-sales service.
Authorised representatives
For purchases and warranty claims, visit your nearest representative.
A problem with your tyre?
File it online, and our expert will call you.